Refund policy

At Pibubear, we're committed to providing high-quality products and a positive experience for every customer. While we do not accept physical returns, we understand that certain situations may require a refund. We offer refunds on a case-by-case basis.

Refunds

You may request a refund if:

• The product arrived damaged or with manufacturing defects.
• You received the wrong item.
• There was an error with your order and you contact us within 24 hours of purchase.

This 24-hour window applies regardless of order status. However, most of our products are made through print-on-demand or are custom-produced. If the item has already entered production or shipped by the time you contact us, a full refund may not be possible. We'll do our best to accommodate your request depending on how far along the order is.

To request a refund, please email us at info@pibubear.com with:

• Your order number
• A description of the issue
• Photos of the product (if applicable)

We'll review your request and, if eligible, issue a full or partial refund to your original payment method. Approved refunds are typically processed within 5–7 business days. Refund requests must be made within 7 days of product delivery.

Non-refundable cases

We do not offer refunds if:

• You changed your mind after receiving the product.
• The item was used, altered, or damaged due to misuse.
• We did not receive the necessary information to assess your case.
• The item has already entered production or has been shipped, except where required by law or at our discretion.

Digital and custom products

Digital items and personalized illustrations are non-refundable once delivered, unless there is an error on our part.